Refund policy

Exchange Policy

We want you to be happy with your purchase! If there is an issue with your order, we’re here to help.

30-Day Exchange Policy

Customers have 30 days from the date their order is delivered to request an exchange.

Items do not need to be returned in their original packaging to qualify for an exchange.

Quality Issues

If your item experiences a quality issue, such as fabric coming apart, stitching coming undone, or another product defect, please contact us within the 30-day exchange period.

Once the exchange is approved, we will cover the return shipping cost and the shipping cost for your replacement item.

Damaged or Incorrect Items

If your order arrives damaged or you receive the incorrect item, please contact us as soon as possible. We will gladly arrange an exchange and cover the associated return and replacement shipping costs.

We may request photos of the item and/or packaging to help us process your exchange.

Clearance Items

All clearance items are final sale and cannot be exchanged.

An exception may be made if a clearance item arrives damaged or if you receive an incorrect item.

How to Request an Exchange

To request an exchange, please contact us within 30 days of delivery and provide:

• Your name and order number

• A brief description of the issue

• Photos of the item, if applicable

Once your request has been reviewed, we will provide instructions for returning your item and receiving your replacement.

Please Note

This policy applies to exchanges only. It does not provide refunds unless otherwise stated by the business.

We appreciate your business and want to make sure any issues with your order are handled as smoothly as possible.

You can always contact us for any return question at hopeandhemembroidery@gmail.com.